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Case Studies

Workforce Augmentation:
Staffing to Overcome a Hiring Freeze and Get the Job Done

The Challenge

A Federal client responsible for processing hundreds of thousands of applications for a Federal program was overwhelmed because they didn’t have enough staff members to perform the necessary decision review on the volume of applications they received. A hiring freeze left them unable to add more Federal staff to process the applications, and as a result, applications were piling up.

Our Approach

Phase 1: Clarify the Problem and Workforce Requirements

TATC worked rapidly with the client to establish the critical workforce augmentation requirements. As part of this effort, we:

  • Identified the key functions performed by the under-staffed positions
  • Determined the number of additional people required
  • Analyzed the positions to identify the critical competencies required

TATC also identified application processing and regulatory challenges to supplementing the workforce for this position that had to be overcome.

Working closely with our Federal client, we presented a plan for how to meet their staffing needs.

Phase 2: Plan and Implement the Workforce Augmentation Approach

  • Identified minor changes to the application processing system that would allow non-Federal employees to serve in key application processing roles within the constraints of the regulatory requirements
  • Worked with our partners to rapidly identify and recruit candidates for these positions with the requisite knowledge, skills, and abilities to perform effectively and hit the ground running
  • Presented a very affordable budget to the client that allowed TATC to staff their program with qualified TATC employees to supplement the Federal personnel

Results Achieved

  • The client was able to effectively double the workforce devoted to the application review in multiple locations around the country, despite the hiring freeze on Federal workers
  • A tremendous increase in the number of applications reviews completed
  • Executive Assistant placements from TATC enabled the Federal staff to be more productive than ever by alleviating their extraneous tasks