Selected Examples of TATC’s Training Experience

Designed, developed, and conducted a train the trainer program for instructors of the Leadership in Energy and Environmental Design (LEED) Green Building Rating System, U.S. Green Building Council (USGBC)

USGBC has moved to a licensing model for its LEED instructors where instructors are accepted into a train the trainer program by submitting letters of recommendation and showing evidence of LEED professional accreditation. Those accepted into the program are considered subject matter experts (SMEs) in the LEED content, and need to develop facilitation and training skills.  The training program provides opportunities to understand and utilize adult learning techniques, deliver effective openings and closings, design and conduct training activities, understand the impact of room set up, use audio/visual tools effectively, assess audience needs, respond to questions, address challenging situations including difficult participants and resistance, and manage training time. The introduction to the training program is a 2 hour webinar, followed by a 3-day on-site instructor led program.

Designed, Developed, and Delivered a Train-the-Trainer U.S Department of Education, National Institute for Literacy (NIFL)

TATC developed a research-based training series to help literacy programs and their practitioners (teachers, tutors, volunteers, and program leaders) learn how to develop or improve services to adults with learning disabilities.  This included examining the training and certification process used to train the trainers and designing and conducting a five-day presentation skills training across the country.  

Designed, Developed, and Conducted a Presentation Skills Training Program and Designed, Developed, and Conducted a Series of Customer Service Trainings, Office of the Chief Administrative Officer (CAO), U.S. House of Representatives

The client organization expressed that it was deeply committed to improving customer service and meeting its new customer service standards. This meant committing to train all 800 staff members at all levels and sustain the initiative by building internal capacity to offer on-going training. We designed and developed a training of trainers program for internal staff; assisted in the design and development of the customer service training for all staff based on new customer service standards; conducted a training of trainers workshop; and co-trained with the internal trainers in training to present the NMAH Customer Service Grand Prix training for top leadership, managers, and all staff.  We developed a Training of Trainers program to build internal capacity of the organization so that the CAO would be prepared to take over delivery of the training program after all current participants were trained.